FAQs (Frequently asked Questions)

General Questions

What locations do you provide hot tub cleaning?

We cover most of South Wales, Somerset and South Gloucester

How much does a Hot Tub service / clean cost?

An average Hot Tub costs around £170 to deep clean - See our BOOKING PAGE for latest pricing.

Do you work on all Hot Tub makes and models?

Yes - We clean any type of machine from Jacuzzi to Bestway (and anything in between).

My Hot Tub doesn't work, are you able to clean?

Nope - If it isn't working, then it cant be cleaned.

Would you clean my Lazyboy / Intex inflatable tub?

Yes - Prices are from £120 for a deep hygiene clean.

Do you clean Plunge Pools (a.k.a. cold baths)

Yes of course!

How much notice do you need for a booking?

It varies throughout the seasons, we wll try and fit you in ASAP.

How do I make a booking?

Book Online - Tubmaster.co.uk/book.

Is there a deposit to pay?

No - Never

Any other costs I should be worried about?

We will always let you know of any other costs (such as travel surcharge cost after booking) - Other charges such as Hot Tub not full of water on arrival will be placed on final bill  (this is part of our Terms of service - The price you select is generally the price you pay. as long as your within the terms of service).

What payment options do you offer?

You name it! we accept it (except cheques).

How long does a Hot Tub hygiene service take?

Depending on the type of machine, this can take a number of hours, it depends on your water flow from the tap, estimated is arounf 3-4 Hours.

Questions on our Services

I haven't used my Hot Tub in ages, will it need cleaning?

It is highly recommended that unused hot tubs, especially those that have been left filled with water, are to be drained and disinfected before further use.

How will you drain my Hot Tub?

We operate water submersible pumps and dual action specialist pool vacuums.

How long will it take to drain our Hot Tub?

Around 1 hour for draining with our method.

Do you repair broken Hot Tubs?

it all depends on the type of repair, but we focus primarily on the cleaning and maintenance services for working spas. The Hot Tub must be functional for us to undertake any level of service.

How often do you recommend carrying out a water replacement?

Ideally, every 3 to 4 months the water should be fully drained and replenished. Many of our customers use us for an annual service and then quarterly water changes to maintain a healthy environment for enjoying their hot tub year-round.

Do you offer a 'hibernation' or "winterisation" service for hot tubs in winter?

Yes, this is known as our winterising or Hot Tub winter decommission service. With this, we fully drain, clean and insulate the internal plumbing. Unions are loosened to prevent damage from potential freezing during cold spells and the entire shell is wrapped for added protection. The price also includes return to get your machine commissioned again at a later date - Unlike our competitors who charge for return visits....